Dialog Becomes the First in Sri Lanka to Achieve Unified ISO Certification

Left to right: Navanath S. Pendurkar, Director, Strategic Business, Quality Austria Central Asia; Rajeewa Dantanarayana, Director, Quality Austria Central Asia Pvt Ltd Sri Lanka; Amit Shivaji Patil, Country Head, Certification and Training, Quality Austria Central Asia; Supun Weerasinghe, Director / Group Chief Executive, Dialog Axiata PLC; Asanga Priyadarshana, Group Chief Corporate Officer, Dialog Axiata PLC; Supun Perera, Specialist, Business Process Transformation and Quality Systems, Dialog Axiata PLC

Dialog Axiata PLC, Sri Lanka's #1 connectivity provider, has successfully completed its first fully integrated ISO certification audit, marking a significant milestone in its journey towards operational excellence and strengthened governance. The initiative brings multiple internationally recognized standards under a unified audit approach, reinforcing Dialog’s commitment to quality, security, privacy and sustainable value creation.

Dialog Axiata PLC, Sri Lanka's #1 connectivity provider, has successfully completed its first fully integrated ISO certification audit, marking a significant milestone in its journey towards operational excellence and strengthened governance. The initiative brings multiple internationally recognized standards under a unified audit approach, reinforcing Dialog’s commitment to quality, security, privacy and sustainable value creation.

As the only telecommunications operators in Sri Lanka to maintain a comprehensive portfolio of ISO standards and to have these certifications assessed under a single coordinated audit, Dialog has further strengthened its ability to deliver secure, reliable and high-quality services.

The audit covered ten internationally recognized standards across key domains including quality management, environmental management, information security, privacy, business continuity and risk management. These include ISO 9001, ISO 14001, ISO 37001, ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 22301, ISO 14064 and ISO 31000. As part of this exercise, Dialog also upgraded its ISO 27701 certification to the 2026 version and expanded the scope of ISO 27017, ISO 27018 and ISO 22301 certifications to additional locations.

Commenting on the milestone, Supun Weerasinghe, Group Chief Executive of Dialog Axiata PLC said, “This milestone reflects Dialog’s continued commitment to embedding excellence, accountability and resilience across our operations. By adopting a unified approach to multiple ISO standards, we have strengthened governance, improved operational efficiency and enhanced our ability to deliver secure and reliable services. This achievement reinforces our focus on building a future-ready organisation grounded in trust, responsible business practices and long-term value creation.”

The integrated certification approach strengthens risk visibility, regulatory compliance and operational consistency across the organisation, while enhancing stakeholder confidence through improved governance and reduced operational complexity.

This milestone also reinforces Dialog’s readiness to support evolving digital and AI-driven services, underpinned by strong governance, data protection and security foundations that are critical to building trust in an increasingly digital economy.