Dialog Business Services Certified as a Great Place to Work for the 3rd Consecutive Year

Team Dialog Business Services (DBS), receiving the ‘Great Place to Work’ certification

Dialog Business Services (DBS), a fully owned subsidiary of Dialog Axiata PLC, recently became the first and only captive customer interaction centre in the BPM industry in Sri Lanka to be certified as a ‘Great Place to Work’ by Great Place to Work® and being ranked amongst ‘15 Best Workplaces for Women’ in the country for the 3rd consecutive year, and '50 Best Places to Work' for the second consecutive year.

The global authority on high-performance workplace cultures, the Great Place to Work® Institute provides the benchmarks, frameworks and expertise needed to recognise outstanding work environments. This accreditation and recognition represent the voice of DBS employees who responded to the survey by Great Place to Work® which primarily evaluated the hygiene factors of Trust through Credibility, Respect and Fairness, Pride and Camaraderie within an organisation – pre-requisites of a foundation in establishing a ‘Great Workplace’. The evaluation model is used to assess workplaces and its results allow companies to benchmark themselves against the best workplaces across the globe.

Sandra De Zoysa, Group Chief Customer Officer of Dialog Axiata PLC and Director of Dialog Business Services commented, “DBS remains committed to delivering best-in-class customer experience to our valuable customers and requisite to this is high-performing and inclusive work culture that rewards and recognizes contributions by our employees. To this end, managing employee experience and engagement are fundamental. Our investment on employee wellbeing and continuous training and development that facilitates growth through cross-skilling/ up-skilling is high on our list of priorities. We are proud to be certified a ‘Great Place to Work’ for the third consecutive year and the recognition received to be among the ’15 Best Workplaces for Women’ in Sri Lanka – is a true testament to the people-centric service culture Dialog strives to foster.”

Great Place to Work® is a global authority in Workplace Culture Assessment and Recognition representing over 10 million employees world-wide. The Company’s framework is the ‘Gold-Standard’ in workplace culture and is endorsed by over 10,000 organisations in more than 97 countries. These organisations trust the Great Place to Work® Model© to enable them to build and sustain a High-Trust, High-Performance Culture™ by focusing on the workplace experience of each and every employee. This work drives their mission: to build a better world by helping every organisation become a ‘Great Place to Work FOR ALL™’.