Dialog Bags Two Regional Gold Awards at the Asian Customer Engagement Forum 2017

(L-R) Garima Dutt, CSR Lead, GlaxoSmithKline presents the Best Change Management Program of the Year award to Ajmal Hussain, Assistant Manager - People Development and Culture Transformation, Dialog Axiata PLC, whilst Rekha Weerasooriya, General Manager - Customer Experience Transformation and People Development, Dialog Axiata PLC and Afshaan Mohamed, Senior Executive - Customer Engagement and Communication, Dialog Axiata PLC, looks on.

Dialog Axiata's flagship service initiative, 'Service from My Heart' brought home two Gold Awards for Employee Engagement Program of the Year and the Best Change Management Program of the Year at the Asian Customer Engagement Forum - HR and CSR Awards held in Mumbai, India. The awards witnessed over 600 entries, and represented 200 companies across the Asia Pacific Region.

'Service from My Heart', Dialog's key value and premise for service, was launched in 2014 with the intention of instilling service delivery and excellence across all Dialog employees. The value encompasses customer experience, team work, passion, upholding a positive attitude and is derived from the premier connectivity provider's penchant to deliver service excellence to stakeholders.

The campaign has created significant impact in transforming internal work culture through cohesive team work, increased motivation levels of staff and stimulating trust. Other key quantitative measures include processes improvements resulting in cost and time savings, an increase in engagement scores seen in surveys carried out by independent bodies and increased empowerment levels for staff resulting in customer delight.

The Asian Customer Engagement Forum (ASEF), organized by a team of professionals from India, UAE and Sri Lanka, is guided by Advisory Members from Branding, Marketing and Creative Agencies based in India, US, Australia, Singapore, UAE and Sri Lanka. The forum is hosted annually to identify key regional players across HR and CSR spheres.

Sandra De Zoysa, Group Chief Customer Officer of Dialog stated that "The awards were presented at a fitting and momentous time as we celebrate International Customer Week 2017 and we are humbled and honored that our efforts to serve our valuable customers with passion and sincerity has received external validation and international recognition as it is a testimony to the relentless pursuit and good work of our employees who live the Dialog values every day, including 'Service from My Heart'. As always we are ever so grateful to our loyal customers for placing their confidence and trust in Dialog and giving us the opportunity to serve them."