Dialog Extends Customer Service via WhatsApp to Over 15Mn Customers

Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, the first telco to provide customer service via WhatsApp and the only verified WhatsApp Business Account in Sri Lanka, has extended the 24/7 service to over 15 million Sri Lankans providing unequitable access to customer services to its entire customer base.

All Dialog customers can now conveniently WhatsApp Dialog on 0777 678 678 anytime, anywhere regarding any service offered by the company, including checking the account balance, activating or changing Data Plans, Dialog Television and other plans, checking roaming packages, finding out the latest promotions and offers, providing feedback and more, with the added benefit of receiving a data protected service through this verified account. The 24/7 customer service via WhatsApp is currently available in English.