Search Results
How to Reload Account
Reload the Roaming account
Reload Your Account
Recharge/Bill Payment Steps
Miss-Call Reload
How can I register for this service?
What are the service(s) I need to register for to be eligible for the service?
I dialed 458 and selected the bank but I cannot use the service. What do I do?
My call to 458 is not being answered. Is this normal?
How much can I reload with one missed call?
Is there a limit for this service?
Is there a time limitation between Top Ups?
How many mobile numbers can I register to reload with my selected bank?
Can I top-up a different number other than the number I have registered with?
How will I know if my request was successful?
How do I unregister from this service?
How can I change my selected miss-call reload bank?
Prepaid to Postpaid and vice versa package change
Tips to Use Data Effectively
MyDialog Web
1. Have you changed the MyAccount portal?
2. Why do I have to create a new login ID for MyDialog Web?
3. What are the services available on MyDialog Web?
4. Do I have to re-add my connections to MyDialog Web?
5. How many connections can I add on MyDialog Web?
6. Can I pay my bills using MyDialog Web?
7. Is MyDialog Web the same as the MyDialog App?
8. Do I have to login to use MyDialog Web?
9. Can I top-up my prepaid account using MyDialog Web?
10. Can I check my data balance on MyDialog Web?
11. Can I view my billing history using MyDialog Web?
12. How do I check if my connection is active?
13. How do I know if my connection has been disconnected?
14. Can I upgrade my GSM prepaid connection to postpaid?
15. Can I convert my postpaid GSM connection to a hybrid connection via MyDialog Web?
16. Can I activate Add-ons via MyDialog Web?
17. Can I change my DTV PIN using MyDialog Web?
18. Can I activate Value-Added Services using MyDialog Web?
19. Can I deactivate a Value-Added Service using MyDialog Web?
20. Can I check my Value-Added Services using MyDialog Web?
21. Can I check my Club Vision status using MyDialog Web?
Mobile Broadband Plans
How is data prioritized and consumed when a data plan is activated?
What is new on the new Prepaid and Postpaid data packages?
Are there any extra charges for Data Add on packages?
Can a customer without a data package activate a Data Add on Pack?
Can a Postpaid customer activate multiple Data Add on Packs?
Is the validity of a Data Add on Pack aligned with a customer’s billing period?
Can voice bundle package users activate Data Add on packages?
Can an existing Postpaid Data package user migrate to the 4G bonus pack?
Are the price points tax inclusive?
How do I check data usage?
What is required to use data on 4G?
How do I deactivate Monthly Rental Packages?
How do I deactivate Prepaid Time Based Packages?
How do I deactivate Prepaid Social Media Packages?
How do I deactivate Prepaid Night Time Packages?
How to change my mobile broadband postpaid package?
What if I have a remaining balance from a previous data pack and activate a new data pack?
Who is eligible for bonus data on 4G?
How do I activate a data pack?
How to Activate Prepaid Data Packages?
Work & Learn Packs
What is meant by “Minimal Distractions from Social Media, Streaming Media and other identifiable applications and services”?
What is this Data Plan?
When an application or website not listed in the excluded list is accessed there could be a situation where an embedded application could be from the excluded list (E.g.: A learning app having Facebook content /authentication). Will I be able to access that?
If I have another standard data plan which has a Night Time Bonus Data Quota (12am – 8am) which is not fully utilized, and I access a Work / Learn related application between 12 am - 8 am what will happen?
What would happen if I attempt to activate the 4G Work & Learn Plan via a reload without a 4G handset and a 4G SIM?
If I am a prepaid customer who does not have any other data plan with zero balance in my prepaid account, will the excluded applications & services then be completely blocked?
How does this plan work with any other YouTube related Data package?
What is the purpose of introducing this Plan?
When can we access the Data Quota for the 4G Work & Learn Plan?
Can I access YouTube from this Data Plan?
Can a Postpaid customer activate this plan without having another data plan activated?
How does the rental get charged for postpaid customers who activate this Plan in the middle of their billing cycle?
What happens if I access the above applications and services not required for Working & Learning?
Is there a possibility of completely prohibiting access/use of all the applications and services mentioned in the Excluded Applications list from the “Data Quota for 4G Work & Learn Plan”?
If I activate a Time-Based Data Plan and access a work / learn related application what will happen?
Is this special data plan available for Dialog Mobile 3G customers?
Is this special data plan available for Dialog Mobile & Home Broadband customers?