There are several convenient ways to manage your roaming service:

• MyDialog App
• www.dialog.lk
• USSD (#678#)
• WhatsApp DIA Bot (777678678)

• Roaming service activation and deactivation
• Data plan activation and deactivation
• Data usage monitoring
• Bill amount and online payment options
• Package details

To manage your roaming usage economically and avoid unexpected charges, please follow the recommendations below.

• If you are using the minimum data plan (USD 1 Daily Data Roaming Plan), ensure that automatic updates are disabled to prevent unnecessary data usage.
• Smartphone users are advised to change automatic internet-based updates to manual mode.
• Disable automatic updates for Windows, applications, and anti-virus software on your phone or laptop.
• Cancel all conditional call divert or forwarding options before departure.
• Always enable automatic keypad lock to avoid accidental calls or SMS usage while roaming.

Yes, you will be able to make and receive calls, send SMS, and use data in-flight. Visit In-flight Data for more information.

Direct dialing

Making a call within the country you are visiting

• Example: calling the Vodafone customer care hotline while roaming in Australia.
• Australia country code: +61
• Enter the number as: +61400123456

Calling Sri Lanka while roaming

• Example: direct dialling to Sri Lanka (Dialog Roaming Hotline) from the UK. 
• Sri Lanka country code: +94
• Enter the number as:  +94771234567

Calling home using the Call Home method at an affordable rate

• Postpaid - *#100*0094xxxxxxxxx#
• Prepaid - *#102*0094xxxxxxxxx# 

Direct SMS

Sending an SMS within the country you are visiting

• Example: sending an SMS within Australia while roaming in Australia.
• Australia country code: +61
• Enter the number as: +61 xxx xxx xxx 

Sending an SMS to Sri Lanka while roaming

• Example: sending an SMS to Sri Lanka while roaming in Australia. 
• Sri Lanka country code: +94 
• Enter the number as: +94 xxx xxx xxx 

Sending SMS home using the SMS Home method at an affordable rate

• SMS Home code: *#101*94xxx xxx xxx# 

Yes. While roaming, you will receive real-time notifications regarding your interim bill value and roaming usage when your usage reaches the following thresholds: 

• Rs. 2,500, Rs. 5,000, Rs. 10,000, Rs. 25,000, Rs. 50,000, Rs. 100,000, Rs. 200,000, Rs. 500,000, and Rs. 1 million 
• Example: Dear Customer, please be informed that your roaming usage for the current month is approximately Rs. xxxxx/- and your total outstanding amount is approximately Rs. xxxx/-.
• Roaming usage = roaming voice + roaming SMS + roaming data
• Total outstanding amount = roaming usage + local usage