Notice
Dear Valued Customer, we will be upgrading our systems from 9.00 PM on 15th November 2025 to 9.00 AM on 16th November 2025.
During this period, access to customer support channels will be limited. We regret any inconvenience this may cause and appreciate your understanding.
Activate Roaming Before 15th November
During the transition period from 9.00 PM on 15th November 2025 to 9.00 AM on 16th November 2025, roaming activation will be unavailable. If you are planning to travel abroad, please activate roaming prior to 15 November via the MyDialog App or by dialling #103#.
We regret any inconvenience this may cause and appreciate your understanding.
Activate via MyDialog App,
Calls, SMS, and Data services will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.
Mobile Prepaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Customer Hotline, USSD, My Dialog App, Dialog.lk, Banks & Supermarkets
- Reload any amount
- Data / Reload / Balance | Pack Activation
- New Connection (NEW SIM) | eSIM
- Value Added Services (VAS) activation / Deactivation
- Credit Loan / Data Loan
- Balance View
Mobile Postpaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Customer Hotline, USSD, My Dialog App, Dialog.lk, Banks & Supermarkets
- Bill Payment
- Data Pack Activation
- New Connection (NEW SIM) / E SIM
- Value Added Services (VAS) activation / Deactivation
- Balance View
Data services & Volte Calls will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.
Home Broadband Prepaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog Home Broadband Hotline, USSD, My Dialog App, Dialog.lk web site, Home Broadband Chat Bot, Banks & Supermarkets
- Reload
- New Connection
- Reload / Balance Pack Activation
- Balance View
Home Broadband Postpaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog Home Broadband Hotline, USSD, My Dialog App, Dialog.lk web site, Home Broadband Chat Bot, Banks & Supermarkets
- Bill Payment
- New Connection
- Data Pack Activation
- Package Change
- Balance View
Your usual Dialog TV channels will continue to work according to your current active package, during the planned system upgrade.
Dialog TV Prepaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog TV Hotline, USSD, My Dialog App, Dialog.lk web site, Dialog Chat Bot ViU+ App, Banks & Supermarkets
- Reload
- Channel Activations /Deactivation
- New Connection
- Voluntary Disconnection
- Balance/Bill View
- Product Activations via ViU+ App
- Installation / Trouble shoot visits
Dialog TV Postpaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Retail Outlets / Communications, Dialog Experience Center, Dialog TV Hotline, USSD, My Dialog App, Dialog.lk web site, Dialog Chat Bot ViU+ App, Banks & Supermarkets
- Bill Payment
- Channel Activations /Deactivation
- New Connection
- Voluntary Disconnection
- Balance/Bill View
- Product Activations via ViU+ App
- Installation / Trouble shoot visits
Calls, SMS, and Data services will remain available during the planned system upgrade, depending on your current pack, data, voice, and account balance.
Roaming Prepaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Dialog Experience Center, Customer Care Hotline, USSD, My Dialog App, Dialog.lk web site, Dialog Chat Bot, Bizcare
- Roaming Service Activation / Deactivation
- Add-on Plan Activation
- Daily/Monthly Plan activation/Deactivations
- Reload
- Auto Pay Service
- Roaming Announcement Activation/Deactivation
Roaming Postpaid
Unavailable Services
The following services are not accessible through any of the methods listed below.
Dialog Experience Center, Customer Care Hotline, USSD, My Dialog App, Dialog.lk web site, Dialog Chat Bot, Bizcare
- Roaming Service Activation / Deactivation
- Add-on Plan Activation
- Daily/Monthly Plan activation/Deactivations
- Credit Impact
- Bill payment / settlement
- Temporary Credit Enhancement - TCL
- Budget Setter
- Auto pay service unavailability - Roaming Announcement Activation/Deactivation
