Dialog Advances Enterprise Risk Governance to Global ISO 31000 Standards

Left to right: Navanath S. Pendurkar, Director, Strategic Business, Quality Austria Central Asia; Rajeewa Dantanarayana, Director, Quality Austria Central Asia Pvt Ltd Sri Lanka; Amit Shivaji Patil, Country Head, Certification and Training, Quality Austria Central Asia; Supun Weerasinghe, Director / Group Chief Executive, Dialog Axiata PLC; Asanga Priyadarshana, Group Chief Corporate Officer, Dialog Axiata PLC; Tharushi Ekanayake, Manager, Enterprise Risk, Business Continuity and Insurance Management, Dialog Axiata PLC

Dialog Axiata PLC, Sri Lanka's #1 connectivity provider, has strengthened its Enterprise Risk Management (ERM) governance through independent validation against ISO 31000:2018 principles by Quality Austria Central Asia Private Limited. This achievement reaffirms Dialog's commitment to resilient, transparent and responsible business practices while supporting sustainable growth, stakeholder confidence and globally aligned risk management across its expanding telecommunications and digital services portfolio.

The validation confirms that Dialog's risk management standard is systematic, integrated across the organisation and aligned with internationally recognised best practices. As the first telecommunications operator in Sri Lanka to achieve independent validation against ISO 31000 principles, Dialog has further strengthened its governance practices to address growing stakeholder expectations for transparency, accountability and resilience. The risk governance embeds risk management into strategy, planning, operations and governance, supporting informed decision-making as the company continues to expand across telecommunications and digital services. It also enables the early identification and management of emerging risks, including cybersecurity, data privacy, technology dependency, regulatory compliance and operational challenges, while supporting safe and scalable innovation in areas such as 5G, cloud, fintech and artificial intelligence.

Commenting on the achievement, Supun Weerasinghe, Director / Group Chief Executive at Dialog Axiata PLC said, “This independent validation against ISO 31000 principles reflects Dialog's continued commitment to maintaining a robust, globally aligned risk management guidelines that supports resilience, accountability and sustainable growth. Effective risk governance is fundamental to protecting our customers, safeguarding critical services, enabling innovation and strengthening stakeholder confidence as we continue to advance Sri Lanka's digital future.”

The achievement builds on Dialog's continued adoption of internationally recognised standards across governance, risk management and business resilience. Through its enterprise-wide risk management, Dialog strengthens service reliability and incident response capabilities for customers, enhances governance assurance for investors, and reinforces public trust through responsible corporate practices and resilient digital infrastructure.

As Dialog continues to expand its telecommunications and digital services portfolio, the company remains committed to continuously strengthening its risk management capabilities in line with evolving global best practices. By embedding risk governance across all aspects of the business and proactively addressing emerging risks, Dialog is well positioned to support innovation, safeguard stakeholder interests and deliver resilient, stable and sustainable business performance into the future.