A Helpful Guide
for Frequently Asked Questions

Queries about Dialog Home Broadband
(Prepaid / Postpaid)

You feel you have been charged more for your Home Broadband Connection

Dialog HBB offers the lowest per GB price in the market for both main and extension packs. Additionally, customers can opt for a prepaid option which is offered for the first time in Sri Lanka where the price starts from as low as Rs. 25 per GB per day.

Across 230 countries in the world, Sri Lanka has been globally ranked by independent institutions as the 7th cheapest in terms of data pricing (https://www.cable.co.uk/mobiles/worldwide-data-pricing/#map). This is the result of a very efficient network setup and good collaboration with the regulatory bodies in Sri Lanka.

CPE is subsidized by 2000 LKR and Per GB cost is maintained at a minimal rate to provide better pricing to the customer.

How we can further facilitate you to get the best value for your Dialog Home Broadband?
  • We are committed to maintaining the lowest data prices in the world. (7th lowest data pricing (https://www.cable.co.uk/mobiles/worldwide-data-pricing/#map)
  • Educational sites such as Guru.lk, Nenesa, e-thaksalawa have been whitelisted (data not charged) to provide the maximum benefit to students.
How can you find a more suitable package which suits your budget?

Postpaid – You may use entertainment platforms such as ViU free data, larger data add-on packs which provide cheaper pricing per GB for home broadband and supports large volumes (about half the price per GB). Additionally, you could reduce resolution in video apps and monitor data usage by application regularly in MyDialog app

Prepaid - You may use entertainment platforms such as ViU free data, activate recurrent, onetime or weekend data packs rather than PAYG add-ons.

Most customers tend to use YouTube on Home Broadband assuming they are on YouTube flat rate on Mobile Broadband. Thus, ensure the most appropriate network is chosen to reap the maximum benefits from Dialog.

Customers are encouraged to use their night-time quota for downloads, system updates etc. in order to ensure that their Anytime data quota can be used efficiently during the day for browsing and other applications that are not data heavy.

You may feel your data consumption is too high or being consumed without your knowledge?
  • Most apps (ex: YouTube, Netflix) are automatically configured to HD quality (HD consumes up to 3GB per hour, SD quality 1GB per Hour), thus the data consumption will be undoubtedly high.
  • Multiple devices connected to Home Broadband can also result in high data usage without users realizing it. Ensure multi-device connectivity is monitored by the end customer.
  • Customers tend to watch short clips or the first few minutes of long videos. Even if they watch one minute of the video, the full video will be buffered without users realizing it and cause to download most content of the video to your mobile /pc unknowingly.
  • Multi party and network gaming software can consume large data volumes for their upgrades unknowingly (X-box, PS4, etc.)
  • Tools to work from home such as Video conference, zoom, O365 can also consume large amounts of data when users do not restrict the streaming quality to SD.
  • Stop or re-schedule auto updates to night time (off peak hours i.e. 00:00 to 8:00). Devices will auto update when connected to a Wi-Fi device and as a result data usage on Home Broadband connection can be higher.
  • Data can be consumed due to apps in the devices running in the background, additionally data usage cannot be measured accurately in the manner of a voice call being measured. For example, the data consumed during 5 minutes spent scrolling through a social media news feed cannot be accurately calculated and displayed. Similarly, data can be consumed due to the increased downloads and uploads of media on instant messaging platforms.
What are the steps been taken to educate you on your data consumption?
  • We offer you full transparency of your Data usage via MyDialog app.
  • Customers are informed via SMS on reaching FUP to avoid PAYG (Pay as you Go) specifically for prepaid customers.
What you can do to control your data consumption?
  • Always ensure the required quality (SD, HD, HQ) when watching on PCs and devices. This is also applicable for video conferencing applications if data consumption is a concern. Use the video option only if necessary and use the audio option as much as possible
  • Use MyDialog App to monitor daily Data usage by category. Users can obtain an idea of their usage pattern based on same.
  • Schedule auto downloads, auto updates, etc. to night-time hours for better utilization of your Any time Data.
  • Use data free services such as ViU app for entertainment purpose instead of paid apps.
  • Turn off automatic playing of media on social media platforms and reduce the buffer time.
  • Be mindful of the size of media shared on instant messaging platforms
  • Be mindful of Gaming Devices, as it may download upgrade patches without your knowledge. Need to schedule and work out best time for such downloads /upgrades