1. Why are Mobile Numbers Recycled?

The Mobile Numbers allocated to each operator by the Telecommunications Regulatory Commission of Sri Lanka (TRCSL) is limited. TRCSL releases additional numbers only if an operator has reached high numbers in utilization (post recycling deactivated numbers in the most efficient manner).  All operators are required to abide by this limitation.

Due to the said scarcity of new numbers, all telecom service providers are required to re-issue numbers that have previously been in use and deactivated. Therefore, as the subscriber base continues to grow, it may be necessary to re-issue numbers, previously disconnected, to new customers.

Dialog currently adopts a number recycling policy endorsed by TRCSL.