3. What are the mandatory steps I should take when I stop using a Mobile number?

If the customer has registered the mobile number for any external service other than Dialog services, the customer is advised to request the external service provider to change the mobile number registered to such services.

These external services include;

>  OTT chat/ VOIP Applications like Whatsapp, Skype, Viber, Messenger, imo, wechat, Line etc.

>  Social Networking Sites such as Facebook, Instagram, Linkedin etc.

>  Email accounts such as Gmail, Yahoo, MSN etc.

>  Bank accounts and SMS/Mobile Banking Services

>  Please note that the above list is by no means exhaustive.

It is the responsibility of the customer to clear all links to personal profiles when he/she stops using a particular mobile number, to avoid third party access to personal information in such external applications. Dialog is not responsible for any losses arising from the mobile number not being removed from third party service providers by the user.