2. What is the current number recycling policy adopted by Dialog?

>  Postpaid Connections: Postpaid connections will be recycled after one year of the connection being permanently disconnected. Permanent disconnection occurs upon the request of the customer or due to non-payment of outstanding bills.

>  Prepaid Connections: The lifecycle of a prepaid connection will be governed by the account validity period. Each connection has an account validity period which will be extended based on the validity of each recharge done up to a maximum of 365 days. If a recharge is not done before the expiry of the validity period, the connection will be permanently disconnected after a 52-day grace period.

Prepaid connections will be recycled after six months of the connection being permanently disconnected.

When a number is recycled, all customer-related information with Dialog, are also made inaccessible. This includes:

>  Name and NIC details of the Previous Customer

>  Star points, eZ Cash Accounts and PIN Numbers

>  Link to My Dialog Account Profile

>  Call Forwarding Information configured

>  Call and SMS Blocking configurations

>  Retrieving past call details or detailed bills

>  Profile links to the Dialog Selfcare app

>  Subscribed services such as insurance plans