When and how can a claim be made, and by whom?
| A claim can be made when the insured customer has suffered death
or disability from accident, subject to the exclusions outlined listed in our
terms and conditions The claim must be made by the nominee (in the case of death) or the insured customer (in the case of disability) named at the point of registration, within the claims filing period. We should be notified of the occurrence of death or disability of the insured subscriber due to accident as soon as possible, but not exceeding 60 (sixty) days from the date of occurrence after which it will be treated as time-barred and Ceylinco is not bound to pay the Claim. For claims, the nominee should call the telephone number: 444. The customer will receive all detailed information regarding the claims process when they text this number. An agent will call the customer and explain what is needed in the claims process. |
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