9. Is this plan available for Dialog Mobile 3G customers?

No

This plan is available for Dialog Mobile 4G customers only, i.e. customers using a 4G enabled mobile phone, tab, or dongle and also uses a 4G SIM

It is always recommended to check the 4G compatibility of the device and SIM before activating this plan. Customers can Type 4G READY & SMS to 678 to check the 4G compatibility of the device and SIM.

Note: Dialog uses International Mobile Equipment Identity Database (GSMA IMEI Db) which is a global central database containing basic information on the serial numbers (IMEI), and ranges of millions of mobile devices (e.g. mobile phones, laptop Data cards, etc.) used across the globe. There could be instances where a device is 4G compatible, but it is not recognized as a 4G compatible device by Dialog. This is when a device manufacturer has not updated the 4G network band to GSMA IMEI Database.