4. What is the claim procedure for the Hospitalization Support Plan?
Claim procedure
> Step 1 - call 444
> Step 2 - Select the preferred language
> Step 3 - press 2 for the Dialog Per Day Insurance Service
> Step 4 - press 2 for the Hospitalization Support Plan
> Step 5 - press 2 for claims
> Step 6 – your call will be transferred to a Customer Care Agent, who will assist you on claim eligibility and how to register
> Claims are required to be initiated within 90 days of being discharged from the hospital
> The processing of claims will commence only after receiving these documents:
> Completed claim form
> Copy of completed diagnosis card
> Copy of identification document (identity card/driving license)
> The insurance partner will pay claims within 5 working days of complete submission of forms
Still need help?
Use one of the methods below to get in touch with us.
