DeafTawk
DeafTawk sparks an opportunity to bridge the communication gap between the deaf community and the rest of society. Deaf users can sign up, connect with qualified local interpreters, and use the service to communicate with anyone, including doctors, teachers, cab drivers, and relatives. The barrier breaks down when communication starts, and it is only one click away with the DeafTawk mobile app which is available on both Android and iOS.
Dialog and other operator subscribers can register to this service via the mobile application by simply registering their phone number and purchasing talk time within the application interface. There will be no data charges for Dialog mobile customers for using DeafTawk’s sign language interpreter services via the mobile application.
By introducing and localising DeafTawk in Sri Lanka, Dialog has not only increased its brand value but also reinforces its commitment towards Sustainable Development Goal No. 10. These initiatives have not only helped increase customer loyalty but also enabled Dialog to make a positive impact on the lives of the customers, partners, and the wider community.
Packages
10 minutes
Rs. 100
+tax
20 minutes
Rs. 200
+tax
25 minutes
Rs. 250
+tax
50 minutes
Rs. 500
+tax
100 minutes
Rs. 1000
+tax
Download App
Setup DeafTawk Application
By downloading the DeafTawk application from the Google Play Store or Apple App Store, the user can simply sign-up or login by providing their phone number and verifying the OTP
How to purchase talk time
To activate the package of their choice, users can purchase talk time by paying via any credit/debit card or using the Dialog Add to Bill Service (only for Dialog customers)
How to schedule a call
To schedule a call, users can follow the steps below or click the ‘Let’s Tawk’ button to make a call with any of the available sign language interpreters through the application (Sinhala and Tamil language is also presented)
Download App
Frequently asked questions
- No, however there are benefits for Dialog-only customers such as:
- i. No data charges
- ii. An ‘Add to Bill’ payment method
No
No, you are required to purchase talk time prior to using the service. Note - this is not a subscription-based payment model (no recurring charges)
- a. Dialog customers
- a. Credit/debit cards
- b. Add to Bill
- ● Prepaid - Dialog prepaid users need to have a sufficient balance (equivalent to or more than the total cost of talk time they require including tax)
- ● Postpaid - The total cost of talk time including tax will be added to a subscriber’s Dialog mobile postpaid bill (the user needs to be under their credit limit for the Add to Bill option to work)
- b. Non-Dialog customers
- ● Credit/debit cards
- a. Activation
- ● Download the app > click ‘Sign Up’ > enter your mobile number > provide the required details > click ‘Create Account’
- b. Deactivation
- ● Uninstall the app - this is not a monthly subscription so there are no recurring costs
- a. Open the DeafTawk subscriber app ➡ Settings ➡ Language
- b. For interpreters only - open the DeafTawk interpreter app ➡ Settings ➡ Language
- a. Yes, an active internet connection is required in addition to purchasing talk time
- b. Data usage is free of charge for Dialog customers but a Dialog mobile connection should be active or connected to a Wireless Internet (WiFi) connection (relevant data charges apply)
- We will connect you to an interpreter from the same region to serve you with high quality interpretation services
- Yes, there is a menu for showing calls made previously
- a. There is a menu for showing you the list of scheduled calls, along with their date and time
- b. Side navigation ➡ My calls ➡ Scheduled
- Yes, you can use the app in Sinhala and Tamil
- Email : info@deaftawk.com
