The e-Kunu programme is a product responsibility initiative by Dialog, which aims to transform e-waste management in Sri Lanka, by responsibly collecting and recycling electronic waste from Dialog Customer Experience Centres islandwide.

Building on the success of Dialog's National "mWaste" project, which began in 2008 and later became part of the national e-waste programme in 2014, e-Kunu goes beyond electronic waste to encompass a wide range of electronic items. From mobile phones and laptops to chargers, batteries and more. e-Kunu establishes an end-to-end disposal chain, adhering to local and international standards regulated by the Central Environmental Authority (CEA) of Sri Lanka and in accordance with the Basel Convention on the Control of Transboundary Movement of Hazardous Wastes and Their Disposal.

The initiative aligns to Dialog's commitment as a responsible corporate citizen, to promote sustainable waste management solutions and protect the environment. By educating customers and the public on the hazards of improper e-waste disposal and encouraging responsible recycling, Dialog aims to reinforce its environmental responsibilities, in compliance with ISO 14001 Environmental Management Systems standard, for which the company gained certification in 2021. Further, this initiative aims to contribute to the United Nations Sustainable Development Goals, specifically Goal 13: Climate Action.

e-Kunu is a collective effort that relies on the active participation of customers, employees, and the public to create an environmentally conscious community. Dialog signed a MOU with a leading partner providing a professional service for the collection and disposal of e-waste, with the aim of leading the way in responsible e-waste management, while fostering a sustainable future for Sri Lanka.

The programme manages the entire external waste stream from customers and the public, including internal electronic waste specifically. This includes the collection and disposal of selected e-waste items:

  • Mobile phones
  • Laptops/PCs
  • Chargers
  • Cables
  • Li-Ion batteries
  • AA/AAA batteries
  • Toners
  • Hard disks
  • CDs/floppy disks
  • Telephones (landline/fixed phones)
  • Routers
  • Set Top Box (STB)/decoder

The public can dispose of their e-waste at any Dialog Experience Centre islandwide.

Dialog recommends that you first clear your device of sensitive information, as Dialog will not be responsible for the misuse of any data on the devices.

How to reset your Phone

To perform a factory reset on your phone, please find links to a list of phone models below.

For more phone models please click below link to


This page provides links to third-party resources that will help you delete/erase personal data from your mobile phone. Please note that Dialog accepts no responsibility or liability for incorrect information or for the consequences of any actions taken on the basis of the information provided or for any damage that you may incur from the incorrect understanding or use of the instructions contained in the third-party link or resources.