Frequently asked questions
Dialog has identified that the ownership documents for this connection are either corrupted, incomplete or not available on the systems. Therefore, to ensure the uninterrupted connectivity of this connection, ownership details need to be updated
Simply click www.dialog.lk/ownership-reg to update ownership details yourself
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Error message |
Clarification |
Corrective action |
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1. Sorry. A maximum of 5 connections are already registered under this NIC. Dial #132#4# from a mobile connection registered under the same NIC to check all the connections registered under this NIC. Visit any Dialog Customer Care Centre to disconnect any unused number. |
Customer can have only a maximum of 5 active connections registered under his/her NIC |
Disconnect unknown numbers registered under the NIC Transfer connections used by other parties under their respective NIC |
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2. Sorry, the connection cannot be registered under this NIC as the NIC holder is underage. The customer has to be above 16 years in order to register for a prepaid mobile connection & above 18 years to register for a postpaid mobile connection. |
Customer must be of legal age to register a connection under his/her NIC a. Customer must be above 18 years to own a postpaid connection b. Customer must be above 16 years to own a prepaid connection |
No action can be taken. Connection needs to be registered under a parent / guardian until the user is of age to obtain a connection. |
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3. Sorry, the connection number entered cannot be registered under this NIC No. Please visit any Dialog Customer Care Centre for assistance. |
Customer's NIC has been delisted (blacklisted) and cannot avail self-help & services via Dialog's digital platforms |
Visit a Dialog outlet and verify why the NIC is delisted and take corrective actions accordingly. |
- Dialog will send a SMS notifying you. If you have received such a message you should update your ownership details via www.dialog.lk/ownership-reg
- You can also dial #132#1# on your connection and verify ownership details updated for the connection.
- Once the request to update ownership is successfully received by Dialog, the submitted documents will be verified within 3 working days.
- If successful, the ownership details will be updated, and this can be confirmed by dialling #132#1#
- If the ownership update is unsuccessful, you will receive a SMS notifying you along with action that needs to be taken to correct same.
