A customer needs to have a 5G capable mobile phone that is compatible with Dialog's 5G network and a 4G compatible SIM (USIM), whilst also being within one of the 5G trial coverage areas. If a customer is using an old SIM which does not support 4G, then it needs to be upgraded.

If you already have a 5G device (you may check the 5G-compatible list given below), you can test network compatibility within the 5G trial network coverage.

Data consumed while on 5G will be free during the trial period. However, if the device moves to a 4G coverage area while on the data session, the quota used on 4G will be charged as per the normal tariff rates applicable to the connection.

We have already activated 5G on identified customer devices which have 5G compatibility at the time of launch of the 5G network. These customers have received an SMS informing them of the trial service activation. However, if you have connected the device to the 5G network recently, you can request for the service to be activated via the web portal by selecting your device model and entering your mobile number. Our technical teams will validate the devices compatibility and activate the service within 72 hours.

Yes, you can now enjoy the full experience of Dialog's 5G trial network. For seamless 5G connectivity, we highly recommend updating your iOS device to the latest version, iOS 17 or newer.

For any clarifications, including support models, you can reach the Apple’s support channel at https://www.apple.com/iphone/cellular/

5G is currently launched using a trial frequency that has been allocated by The Telecommunications Regulatory Commission of Sri Lanka ( TRCSL.) The objective of this launch is to allow Sri Lankans to experience 5G. Therefore, the service is currently offered free of charge.

A list of compatible device models that have been verified with vendors have been listed below. It will continue to be updated.

• Google Pixel 8 series
• Samsung Galaxy S24 Series
• Samsung Galaxy M53 5G
• Samsung Galaxy M34 5G
• iPad Pro 11 (Gen 3, Gen 4)
• iPad Pro 12.9 (Gen 5, Gen 6)
• iPad Mini ( Gen 6)
• iPad Air (Gen 5)
• iPad (Gen 10)
• iPhone 12 Series
• iPhone 13 Series
• iPhone 14 Series
• iPhone 15 Series
• iPhone SE (3rd Gen)
• Samsung Galaxy M14 5G
• Samsung Galaxy A73 5G
• NOTHING PHONE ONE
• Xiaomi Note 11 PRO 5G
• Redmi Note 12 Pro+ 5G
• Honor X9a 5G
• Samsung Galaxy Fold 5 5G
• Samsung Galaxy Flip 5 5G
• Samsung Galaxy Fold 4
• Samsung Galaxy Flip 4
• Huawei nova 6 5G (WLZ-AN00)
• Huawei Nova 7 SE 5G (CDY-NX9B)
• Huawei Nova 7 SE 5G (CINDY- N29)
• Huawei Nova 7 SE 5G (CDY-AN20)
• Huawei Nova 7 SE 5G (CDY-TN20)
• Huawei Nova 7 5G (JEF-AN20)
• Huawei Nova 7 Pro 5G (JER-AN20)
• Huawei Mate 20 X (5G) (EVR-N29)
• Huawei Mate 20 X (5G) (EVR-AN00)
• Huawei Mate 30 RS Porsche 5G (LIO-AN00P)
• Huawei Mate 30 5G (TAS-AN00)
• Huawei Mate 30 PRO 5G (LIO-AN00)
• Huawei Mate 30 PRO 5G (LIO-N29)
• Huawei Mate 30 PRO 5G (LIO-TN00)
• Huawei ELS-N29 P40 Pro 5G
• Huawei Honor V30 5G (OXF-AN00)
• Huawei Honor V30 Pro 5G (OXF-AN10)
• Huawei MatePad Pro 5G (MRX-AN19)
• Xiaomi REDMI K30 5G (M2001G7AE)
• Xiaomi Redmi Note 11 5G series
• Xiaomi Redmi 11 5G series
• Xiaomi Mi 10 LITE 5G (M2002J9G)
• Xiaomi Mi MIX3 5G (M1810E5GG)
• Xiaomi Mi 11 5G series
• VIVO NEX3 5G (V1924A)
• VIVO IQOO PRO 5G (V1916A)
• Oppo Reno 5G (CPH1921)
• ViVo V21 5G
• Redmi Note 10 5G
• Xiaomi Poco F3 5G
• Xiaomi Poco M4 5G
• Samsung Galaxy S21 5G (SM-G991B)
• Samsung Galaxy S21 Plus 5G (SM-G996B)
• Samsung Galaxy S21 Ultra 5G (SM-G998B)
• Samsung Galaxy A22 5G (SM-A226B)
• Samsung Galaxy F42 5G (SM-E426B)
• Samsung Galaxy Fold 3 5G (SM-F926B)
• Samsung Galaxy Flip 3 5G (SM-F711B)
• Samsung Galaxy Fold 2 5G (SM-F916B)
• Samsung Galaxy Fold 2 5G (SM F916B)
• Samsung Galaxy Note 20 5G (SM N981B)
• Samsung Galaxy Note 20 Ultra 5G ( SM N986B)
• Samsung Galaxy A52s 5G (SM-A526B)
• Samsung Galaxy S20 FE 5G (SM-G781B)
• Samsung Galaxy S21 FE 5G (SM-G990E)
• Samsung Galaxy M52 5G (SM-M526B)
• Samsung A15 5G
• Oppo A94 5G
• Oppo A74 5G
• Huawei P40 Pro 5G
• Samsung Galaxy M15 5G
• Samsung Galaxy M35 5G
• Samsung Galaxy M55 5G
• Samsung Galaxy A15 5G
• Samsung Galaxy A25 5G
• Samsung Galaxy A35 5G
• Samsung Galaxy A55 5G

Although the phone’s hardware is capable of supporting 5G, the 5G functionality in firmware is not enabled for Sri Lankan operators in phones brought from other regions.

5G is an additional service activated on top of the existing services.

Dialog has tested the functionality of 5G against most of the commonly used services without any disturbance observed, but this does not completely eliminate the possibility of some services not functioning while in the coverage areas.