FAQs for General
Dialog Smart Home App
3G Shutdown
Temporary Shutdown of High Power Utilized 3G Cells
Prepaid to Postpaid and vice versa package change
Prepaid Services for Postpaid
Getting A New Connection
Number Recycling Process
Postpaid Plan Inquiries
Subscriber Ownership
Dialog Smart Home App
3G Shutdown
1. Why did Dialog decide to shutdown 3G?
2. How does the 3G shutdown affect me?
3. How can I upgrade my 3G SIM to a 4G SIM?
4. Following the upgrade, will my mobile number change?
5. What should I do if I have a 4G SIM with 3G devices?
6. How can I upgrade to a 4G Mobile/Device?
7. What should I do if I have a 4G SIM and a 4G device, but am not connected to 4G on the phone?
Temporary Shutdown of High Power Utilized 3G Cells
Prepaid to Postpaid and vice versa package change
Prepaid Services for Postpaid
Getting A New Connection
Number Recycling Process
1. Why are Mobile Numbers Recycled?
2. What is the current number recycling policy adopted by Dialog?
3. What are the mandatory steps I should take when I stop using a Mobile number?
4. What should I do if my new Dialog Connection seems to be having an active profile/registration in an external application?
Postpaid Plan Inquiries
How do I apply for a new Postpaid plan?
Can I change my existing postpaid number to one of these plans?
Can I change my existing Prepaid number to one of these plans?
How do I register for e-billing?
How do I activate a Data Plan or extend data on my Postpaid package?
How can I activate these plans?
Is there any connection fee or package change fee?
How do I check my balance free minutes/data?
Can I activate additional data packages with the 395 and 600 packages?