FAQs for General
Dialog Smart Home App
1. Why did Dialog decide to shutdown 3G?
2. How does the 3G shutdown affect me?
3. How can I upgrade my 3G SIM to a 4G SIM?
4. Following the upgrade, will my mobile number change?
5. What should I do if I have a 4G SIM with 3G devices?
6. How can I upgrade to a 4G Mobile/Device?
7. What should I do if I have a 4G SIM and a 4G device, but am not connected to 4G on the phone?
Temporary Shutdown of High Power Utilized 3G Cells
Prepaid to Postpaid and vice versa package change
Prepaid Services for Postpaid
Getting A New Connection
Number Recycling Process
1. Why are Mobile Numbers Recycled?
2. What is the current number recycling policy adopted by Dialog?
3. What are the mandatory steps I should take when I stop using a Mobile number?
4. What should I do if my new Dialog Connection seems to be having an active profile/registration in an external application?
Postpaid Plan Inquiries
How do I apply for a new Postpaid plan?
Can I change my existing postpaid number to one of these plans?
Can I change my existing Prepaid number to one of these plans?
How do I register for e-billing?
How do I activate a Data Plan or extend data on my Postpaid package?
How can I activate these plans?
Is there any connection fee or package change fee?
How do I check my balance free minutes/data?
Can I activate additional data packages with the 395 and 600 packages?