1. What are DO’s & DON’T’s (Guidelines) of Online KYC Documents Capturing?

2. What are the types of documents that can be uploaded?

3. What is POB (Proof of Billing)? And what are the types of POB that can be considered?

1. How to activate the SIM?

2. How to find the SIM number?

3. Why do I need an Address confirmation document?

1. The www.dialog.lk/SIM page is not working.

2. What is the average activation time of the SIM?

3. How do I check the activation status of the Dialog SIM?

4. My Dialog SIM is not working. I confirmed that the connection is active via www.dialog.lk/order-status.

5. I checked the order status via www.dialog.lk/order-status. What does the order status mean?

6. It doesn’t allow me to take pictures. How can I fix this?

7. Why is the camera permission requested to activate the SIM?

8. I received this error. What do I do?‘Your browser does not support image capturing. Please use a different browser or updating the browser might resolve the issue’. 

9. I received this error. What do I do?‘Unable to access device camera. Please check settings or try again with a different device’

10. I received this error. What do I do?'SIM capture failed. Please enter the SIM number.'

11. I received this error. What do I do?'Sorry. Incorrect / Invalid SIM number or SIM already used'

12. My Dialog SIM is not active because the submitted documents are rejected (I received an SMS / I checked order status via web).

1. Can I order more than one SIM pack at the same time?

2. The delivery partner was very rude.

3. The delivery partner did not return the balance money.

4. When I received the SIM pack the seal was broken. Is it safe for me to get it activated? 

5. I did not receive all items in my order.

6. I have lodged a complaint in the Uber Eats app, but I still have not received a response from them. 

7. I ordered ‘SIM Pack A’ and they have delivered ‘SIM Pack B’. What do I do? 

8.  I am not happy with the SIM bundle I have purchased via Uber Eats. Can I return it?

9. I have obtained the SIM under my NIC and now I need to change it under another NIC. How can I get this done?

10. Can I covert this connection to a postpaid connection?

11. I want to activate a data pack for my connection.

12. I want to activate a voice pack for my connection.