Dialog unveils Sri Lanka's first ever online SIM-to-eSIM conversion

December 18th, 2023         Colombo


For the first time in Sri Lanka, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, introduced the facility for customers to conveniently and seamlessly transition from traditional SIM cards to more secure eSIMs using any eSIM-compatible Android or iOS device.

To determine if a device is eligible for the eSIM service, customers can visit If a device is listed as compatible, customers can proceed to upgrade to an eSIM facility or purchase a new eSIM with a new connection number through the MyDialog App or With all the latest Android and iOS devices being launched with the eSIM facility, Dialog recognised the need to offer the convenience of effortlessly upgrading to the highly secure eSIM facility via and MyDialog App. eSIM technology offers streamlined device management where swapping physical SIM cards between phones is eliminated. It also enables dual SIM capability on the latest iPhone models.

The Introduction of eSIM technology makes tracing a lost device easier in case it’s stolen as the SIM cannot be removed and discharged. This advancement also contributes to a plastic-free environment, aligning with Dialog's ESG (Environmental, Social, and Governance) ambitions while eliminating the SIM getting damaged. To use this service, customers simply need to visit or MyDialog App, select the relevant device, conduct the OTP (one time password) verification of the SIM, enter their email address to receive the QR verification and the guide document, and conclude the confirmation as per the instructions provided.

More information on eSIM can be accessed via -