Roaming Tips

Before you leave Sri Lanka, we recommend that you :

Ensure that you have sufficient credit on your phone before leaving the country since the Roaming services will be barred once you reach your credit limit. You may also temporarily enhance or lower your credit limit using the budget setter feature even while you are roaming. Simply dial #103*5# or activate the feature via the MyDialog App.
Check if all your roaming services (Voice/Data) are activated on your mobile.
Make sure to carry a 3G/4G compatible SIM and a device. Insert your Dialog SIM into the 3G SIM card slot (slot no. 1) and have your network mode on ‘Auto’ or ‘WCDMA’. Please click here to see which countries require compatible handsets.
If you are using a 4G network, make sure to activate the VOLTE service via your device’s settings. You are also required to keep the Data Roaming service in an active status to use 4G and VOLTE services while roaming.
In order to use Data Roaming without any interruption within the visiting country, check whether your device carries the correct APN setting (Access Point Name).
Activate a Data Roaming Plan that fits your needs as it will help you control your usage and avoid any bill shock.
Contact Dialog via the roaming hotline on +94 777 999 777 (charges applicable while roaming), email at roam@dialog.lk, chat via “Dia” http://m.me/dialog.lk or visit any Dialog outlet for further clarification.
Use the MyDialog App with no data charges to activate Data plans/ Data Add- ons and manage your credit limit.

Economical Tips on Data Roaming

Subscribers of minimum data plan (USD 1 Daily Data Roaming plan), please ensure to disable automated updates in order to prevent unexpected data usage.
If you are a smartphone user, set any updates which are automatically activated over the internet to the manual activation mode in order to avoid unforeseen internet expenses.
Disable any auto updates for Windows or anti-virus software on your phone or laptop.
Cancel all conditional call divert/forward options prior to departure.
Always activate an auto keypad lock to avoid accidental calls/SMS.

Welcome SMS

Once you have landed and switched on your mobile you will receive an SMS informing the following :

Roaming Voice/SMS/Data Rates
Data plan availability in the visited destination
High cost Voice/Data in the visited destination
Contact details for Roaming assistance

Network Connect

Your phone will automatically connect to one of the local networks in the visited country. If this doesn't happen, you can manually search for a network:

This may vary depending on your phone model. Please check your network settings here

Recharge your account or make a payment to increase your credit balance while Roaming

If you are using a postpaid connection, visit www.dialog.lk/pay or use the MyDialog App to pay your bill online. You can also temporarily enhance your credit limit while roaming by dialling #103*5#.

If you are using a prepaid connection, reload your account before you leave Sri Lanka or ask family or friends to do it for you while you’re away. If not, you can top-up your account yourself via www.dialog.lk/browse/payments or using the MyDialog App, free of charge while roaming.

Check your Roaming usage notifications while Roaming

Roam more and worry less! You will now be sent real-time notifications, notifying you of your interim bill value and roaming usage at the following thresholds:

Rs 2500, Rs 5000, Rs 10k, Rs 25k, Rs 50k, Rs 100k, Rs 200k, Rs 500k, Rs 1 million

Example:

Dear Customer, please be informed that your roaming usage for the current month is approximately Rs. xxxxx/- and the total outstanding amount is approximately Rs. xxxx/-

Roaming usage = roaming voice + roaming SMS + roaming data

Total outstanding amount = Roaming Usage + Local Usage

The Roaming Usage Notification Service is offered free of charge.
This service is available for all postpaid customers.
If a customer does not require this notification, the customer can call the roaming hotline on +94 777999777 and the notifications will be blocked
Notifications are only sent via SMS. Therefore, customers who use data devices (Ex-tabs) and have not properly configured the software on the same may not receive these usage notifications.

Frequently asked questions

Am I able to use Roaming services while at sea or in-flight?

Yes. You will be able to make & receive calls, send SMS & use data in-flight and on board a cruise ship. As the availability depends on the aircraft & ship we cannot guarantee coverage when you're travelling at sea or in-flight. An announcement via SMS will be made on the availability.

You will be able to make & receive calls, send SMS & use Data while on an airplane & cruise ship. As the in-flight & cruise ship network availability depends on the aircraft/ ship, we cannot guarantee the coverage you will receive when using the in-flight or at sea Data Roaming service. You will be notified via SMS of the network availability.

Visit In-Flight Data for more information

What if I face any interruptions to my Roaming services/activations while at the airport?

Simply visit the Dialog Transit counter at the airport for assistance.

What should I do if my Roaming service is not working?

1. Switch off your phone and switch it on back.
2. It will select a network automatically. If NOT, follow the below steps to select a network manually.

Apple iOS steps to follow:

Touch Settings
Touch Carrier
Touch the slider to turn automatic network selection off
Wait while the iPhone searches for networks
The available networks will be listed
Select the network you want to use

Android steps to follow:

Touch Apps
Scroll to and touch settings
Touch More settings
Scroll to and touch Mobile networks
Touch Network operators
Wait while the phone searches for available networks
The available networks will be listed
Select the network you want to use

What should I do if my Data Roaming service is not working?

Check your APN setting if it's according to below

IOS Devices

Touch Settings
Touch Cellular
Touch Cellular Data Options
If Data Roaming is off, touch 'Data Roaming' to change the setting (e.g., from off to on)

Changing APN settings in IOS devices

Touch Settings
Touch Cellular
Touch Cellular Data Options
Touch Cellular Data Network
For Post Paid Customers - dialogbb
For Prepaid Customers - ppwap

Android Devices

Touch Menu
Touch Settings
Touch Wireless and network
Touch Mobile networks
Touch Access point names
Touch the APN you require

Changing APN Settings in Android devices

Settings >> Mobile Networks >> Access Point Names >> Go to Edit Access Point Name >> Then,

Name – Dialog
APN – "dialogbb" (For Postpaid) "PPWAP" (For Prepaid)

Rest of the Fields no need to change.

Save the new APN profile and select it.

Whom should I contact in case of a Roaming issue?

Our 24x7 Roaming Hotline +94 777 999 777 (charges applicable while roaming) is equipped to cater to your roaming concerns and to provide you with additional information from whichever part of the world you’re in. Now, you may also use our Chatbot –“Dia” http://m.me/dialog.lk or use the MyDialog App with no data charges while roaming for any roaming related assistance.

What should I do if I am close to reach my allocated credit limit?

You will be notified via SMS once you are close to reach your credit limit. Since all your Roaming services will be barred once you reach your credit limit, make sure to enhance the credit limit via dialing #103*5# or calling our Roaming Hotline +94 777 999 777 (charges applicable) to enjoy uninterrupted Roaming Services.

Can I adjust my credit limit while Roaming?

Yes, you can adjust your credit limit even while Roaming via #103*5# or MyDialog App.

How do I make calls and send SMS while I'm Roaming?

Direct dialing

Making a call within the country visited

Eg - Calling the Vodafone Customer Care Hotline number 041 4 141 414 while Roaming in Australia.
Australia country code: +61
Enter number as: +6141 4 141 414

Calling Sri Lanka while Roaming

Eg – Direct dialing to Sri Lanka (Dialog Roaming Hotline 0777 999 777) from UK
Sri Lanka country code: +94
Enter number as: +94 777 999 777

Calling home using the Call Home method at an affordable rate

Postpaid - *#100*0094xxxxxxxxx#
Prepaid - *#102*0094xxxxxxxxx#

Direct SMS

Sending an SMS within the country visited

Eg – Sending an SMS to Australia while Roaming in Australia
Australia country code:+61
Enter number as : +61xxx xxx xxx

Sending an SMS to Sri lanka while Roaming

Eg – Sending an SMS to Sri Lanka while Roaming in Australia.
Sri Lanka country code : +94
Enter number as : +94xxx xxx xxx

- SMS home using the SMS Home method at an affordable rate

SMS Home Code ‐ *#101*94xxx xxx xxx#

Will I be notified on my Roaming usage?

Yes. An automatic SMS notification will be sent to your device when your unbilled Roaming usage reaches the threshold values of Rs 2500, Rs 5000, Rs 10k, Rs 25k, Rs 50k, Rs 100k, Rs 200k, Rs 500k, Rs 1 million.