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MyDialog Web
1. Have you changed the MyAccount portal?
2. Why do I have to create a new login ID for MyDialog Web?
3. What are the services available on MyDialog Web?
4. Do I have to re-add my connections to MyDialog Web?
5. How many connections can I add on MyDialog Web?
6. Can I pay my bills using MyDialog Web?
7. Is MyDialog Web the same as the MyDialog App?
8. Do I have to login to use MyDialog Web?
9. Can I top-up my prepaid account using MyDialog Web?
10. Can I check my data balance on MyDialog Web?
11. Can I view my billing history using MyDialog Web?
12. How do I check if my connection is active?
13. How do I know if my connection has been disconnected?
14. Can I upgrade my GSM prepaid connection to postpaid?
15. Can I convert my postpaid GSM connection to a hybrid connection via MyDialog Web?
16. Can I activate Add-ons via MyDialog Web?
17. Can I change my DTV PIN using MyDialog Web?
18. Can I activate Value-Added Services using MyDialog Web?
19. Can I deactivate a Value-Added Service using MyDialog Web?
20. Can I check my Value-Added Services using MyDialog Web?
21. Can I check my Club Vision status using MyDialog Web?
Troubleshooting
1. If your Dialog Television remote is not responding, what you should do?
2. If the TV displays no video and your television is only in black and white, what you should do?
3. Not Displaying LED on the Front Panel
4. No Sound
5. Insert Smartcard
6. If there is no audio from your TV, what you should do?
7. If some channels are not showing, what you should do?
8. If the error message E-52/32 or E-48/32 is showing on your TV, what you should do?
9. If the error message E-16/E016 is displayed on your TV, what you should do?
10. If the video on your Television is blank or only the Dialog logo is displayed, what you should do?
11. If the error message E-018 is displayed on your TV, what you should do?
12. If the video on your TV is frozen/freeze, what you should do?
13. If the error message E-04 / E-06 is displayed on your TV, what you should do?
14. If there is no video or audio preview from your TV and your Dialog Television decoder is displaying a GREEN light, what you should do?