My Genie account is blocked?

• Your account is blocked in time intervals if an incorrect PIN is entered more than 3 times
• If you enter the wrong PIN for the 4th time, the account will be blocked for 01 minute.
• If an incorrect PIN is entered after 01-minute block, the account will be blocked for 02 minutes.
• If an incorrect PIN is entered after 02 minutes block, the account will be blocked for 10 minutes.
• If an incorrect PIN is entered after 10 minutes block, the account will be blocked for 04 hours.
• The 04-hour block will continue for each incorrect attempt after this.
• However, you can reset the PIN using the Forgot PIN option to avoid getting blocked again.