Notices

Notice to Our Valued Subscribers

December 1, 2025

In light of the severe floods and landslides that have affected many parts of the country, connectivity in a number of areas was impacted, primarily due to significant damages to the fibre backbone. Many of the affected links have already been restored, and restoration work continues across the remaining locations. Site flooding and power failures have also contributed to service interruptions in some locations.

Restoration in certain areas remains challenging due to limited access caused by flooding, landslides and unavailability of power. Despite these difficult conditions, our teams are working tirelessly on the ground to restore services as quickly as possible. Please refer www.dialog.lk/notices for more information on areas with current service disruptions.

We remain committed to supporting our customers and communities as we continue to navigate the impact of the adverse weather, with relief packages extended across Mobile, Home Broadband, and Dialog Television to help you stay connected.

Areas where restoration efforts are ongoing

Updated as at 2pm on 3 December 2025